Frequently Asked Questions (FAQs)

Yobe State Water Corporation

1. How can I apply for a new water connection?

You can apply by visiting our Head Office or designated area offices with a valid ID and proof of property ownership. Our staff will guide you through the application and inspection process.

2. How do I report a burst pipe, leak, or water issue?

Please call our Customer Service line at +234 [Insert Number] or email us at [email protected]. You can also visit the nearest zonal office to report the issue directly.

3. What should I do if my water bill seems incorrect?

Contact our billing department with your customer ID number. We will verify your meter reading and billing history to resolve any discrepancies.

4. Does Yobe State Water Corporation provide services to rural communities?

Yes. We are committed to improving access to safe water across both urban and rural areas through various government and donor-supported initiatives.

5. Is water treated before it is supplied to consumers?

Absolutely. All water supplied by the Corporation undergoes strict treatment and quality control to meet national and international standards for potable water.

6. Can I pay my water bill online?

Online payment options are currently being developed. For now, payments can be made at our offices or through designated bank branches. Stay tuned for updates.

7. What should I do if my water supply is interrupted?

Temporary interruptions may occur due to maintenance or technical issues. Check our social media pages or contact us directly for updates and restoration timelines.